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  • Provide a professional, efficient and courteous service

  • Only accept instructions if we feel we can provide a competent service to you

  • Act in accordance with the Legal Profession Act, Code of Ethics and other regulatory requirements

  • Protect and promote your interests and act for you free from compromising influences or loyalties

  • Discuss with you your objectives and how they should be best achieved

  • Give clear and concise legal advice you will understand, including the risks and the costs involved of what you are undertaking

  • Keep you informed of the persons handling your matter, the progress of your matter and any important dates that you need to remember

  • Provide a prompt response to all telephone calls, e-mails and correspondence

  • Deal with any questions or queries promptly

  • Protect your privacy and ensure appropriate confidentiality

  • Treat you fairly, respectfully and without discrimination

  • Ensure that our staff is trained in all aspects of client care

  • Provide a quick and positive solution to any problems you may have with the service provided

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Client care is at the core of our law office. We are committed to delivering an innovative, reliable and trustworthy legal service and can only fulfill our commitment if we treat our clients fairly, listen to their needs and understand what is important to them. As such, we will aim at all times to:
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